We bring you the very best New Orleans-Style food products, and we make shopping easy. You can find and purchase all of Zatarain's products right here on Zatarain.com. Simply add the product(s) you want to your shopping basket, provide your shipping address and billing information, pick a payment method, and check out.

Order by phone

We will be happy to accept your order by phone through our toll-free number at 1-888-264-5460, from 8:30 am to 4:30 pm, M-F (CST). When ordering by phone, it's necessary to have the items you are interested in purchasing ready for our operator. We suggest you use our shopping cart as if you were placing an order online. Simply fill your shopping cart with those items you wish to purchase. When you are ready to checkout, click on 'View Cart'. Call our toll-free number at 1-888-264-5460 and proceed with placing your order. Please have your billing information and credit card ready.

What forms of payment do you require?
We accept Visa, Mastercard and American Express.

Shop at a store 

Zatarain's products are sold in stores all across the United States. Some of our products, such as Seafood Boils, are available in stores in and around Louisiana and across the South. Other products, such as our Rice Mixes, are widely available in all 50 states. If you're having trouble finding a particular Zatarain's product in a store near you, email us at service@zatarain.com. In the meantime, you can find and purchase all Zatarain's products right here on Zatarain.com.

Shipping Options

Zatarain.com offers Ground, 2-3 Day and Overnight delivery to the 48 continental United States. For delivery to Hawaii and Alaska, you must select Overnight as your shipping method. A $10 surcharge for shipments to Hawaii and Alaska will be added to your total purchase. For Saturday delivery, you must select NEXT Day as your shipping method. A $10.00 fee will be charged as well.

PLEASE NOTE: We do not ship to P.O. Boxes.

If you have questions regarding our shipping methods or policy, please email us at order@zatarainorders.com. For all EXPRESS orders received during the day, your order will ship the following day, whether it's NEXT DAY or 2DAY air.

Order Status

After you have submitted your order, we will send you an email confirmation along with an order number. Use this order number if you should wish to contact us about your order. Once your order is packed and shipped, you will receive another email with your shipping tracking number. With UPS Ground Service, depending on your delivery address, your order may be delivered in 7 to 10 business days. For your convenience, you can track your order by going to http://www.ups.com/tracking/tracking.html. Simply fill out the UPS tracking box with your tracking number and receive real time information on when you can expect delivery.

What happens if, for some reason, I receive damaged products?
We take extra precaution in packing your content to ensure it arrives undamaged. All jars and glass items are wrapped in air-bubble or foam cushioning followed by the use of anti-static, polystyrene peanut shaped loose fill to eliminate movement of contents during shipment. In the event that you receive damaged product, please contact us at order@zatarainorders.com within 5 business days after receiving your package. Please retain all packaging material for our freight carrier’s collection. Let us know which item was damaged, and we will ship you an identical replacement to you at no charge.

What kind of guarantee does Zatarain's offer?
We guarantee everything. If you are not happy with your order, you may return it within 30 days for a complete refund. Unless the return is due to an error made by Zatarains, we cannot refund shipping charges. Due to our quality assurance shipping procedures, we guarantee that all items shipped are in good quality condition. All perishable food orders are final with no refund. Exception - expired product.

What are your return policies?
Prior to returning merchandise, please contact order@zatarainorders.com to receive a return authorization number (RAN). Include your packing slip with the return authorization number and simply pack your items in the same packaging it was shipped in and return it to:

Zatarain's Returns

c/o Return Merchandise Dept.
116 Alley 3
Lafayette, LA 70506

PLEASE NOTE: You are responsible for the return shipping costs if you are asking for a refund and are not satisfied with your order. Zatarains will absorb the shipping cost for all damaged merchandise returned.

Allow 15 days from the time you return your package for a full refund to your credit card or exchange of goods. We will notify you via email as soon as the refund or exchange is complete.

Can I send a package to a different location?
Yes, our checkout function allows you to enter a shipping address that is different from your billing address so you can send gifts to friends and relatives.

Can I cancel an order?
After you receive your email notification and purchase order confirmation form, you may cancel your order within 3 hours. Simply send us a return email stating that you would like to cancel your order.

International Orders 

At this time, we do not accept international orders. To place an overseas order, please email us at order@zatarainorders.com and include the item number(s) and the respective quantities for each item. Be sure to include a "Ship To" address, so we can respond with a shipping rate. That's the first step. Further instructions are provided when you agree to purchase the order.